Job Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Client Care Advocate to join our growing team in Maitland, Florida .

The Client Care Advocate provides daily support to the Service Division by managing client accounts and delivering high-quality customer service to employee members and carrier partners. This role is responsible for researching and resolving claims and enrollment inquiries, guiding employees on their benefits, and ensuring compliance with healthcare regulations and client expectations. The Client Care Advocate stays informed on industry trends and tools to educate clients on available benefits, supports documentation efforts, participates in open enrollment meetings, and contributes to special projects such as billing reconciliation and COBRA compliance. Occasional travel may be required for client or enrollment meetings.

How You Will Contribute:

• Provide excellent customer service to the clients’ employee membership, as well as the carrier account management teams.
• Assist in researching and resolving employee claim and enrollment inquiries and/or discrepancies within a reasonable timeframe.
• Assist in providing documentation and guidance to client employees regarding medical, prescription drug, dental, vision, and FSA programs, COBRA, Healthcare Reform, Federal and State Mandates, and other related employee benefit and compliance topics.
• Understand health and benefits products, services, and tools to educate client membership of what is available through their existing program(s).
• Remain current on industry trends and information, new product development, legislation, coverages, and online enrollment technology systems (e.g. carrier websites, payroll vendor systems, etc.)
• Assist in reviewing internal compliance and client disclosure requirements and employee communications to ensure alignment with client expectations and legal requirements.
• Assist in the documenting of service information into the internal management databases.
• Client specific projects as assigned including but not limited to enrollment processing, billing reconciliation, claim resolution and Cobra compliance within the established timeframes.
• Assist with open enrollment meetings.
• May require travel for client/enrollment meetings.

Licenses and Certifications:

• Life and Health License (Preferred)

Skills & Experience to Be Successful:

• High school diploma or equivalent
• Excellent organizational, verbal, and written communication skills
• Strong interpersonal and professional skills
• 1 - 3 years experience in a similar position
• Bachelor’s degree (Preferred)
• Computer skills to include proficient knowledge of MS Office environment (Preferred)
• Working knowledge of BenefitPoint and ImageRight (Preferred)

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

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