Job Description

SUMMARY

Leads and coordinates the daily requirements specific to assigned projects from pre-sales activity through execution, shipment and final project closeout. Exercises independent judgment and discretion to maintain project scope and perform within schedule and budget parameters. Develops and strengthens customer relationships and generates after-sales business opportunities.

Territory: GA, SC, TN, AL.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Documents and clarifies project scope, requirements and estimates.
• Works with stakeholders to develop and maintain the project timeline.
• Develops responsibility matrix with all stakeholders and cross functional team members.
• Conducts periodic meetings with stakeholders presenting status and recording open issues.
• Publishes status and open issues after each periodic meeting.
• Works with customer and sales to manage change requests to maintain planned margin.
• Reviews project proposals to develop goals, time frame, budgets, and procedures for accomplishing projects.
• Analyzes project profitability, develops and manages project budget, and monitors receivables.
• Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.
• Identifies necessary resources and leads assigned team members through project completion.
• Creates, executes, and adjusts project work plans as needed.
• Develops and strengthens customer relationship.
• Manages day-to-day operational aspects and client interaction.
• Generates after-sales business opportunities.
• Orders materials related to projects.
• Creates and maintains job records for each project, including Estimates, Jobs, Sales Orders, and Shippers in ERP/CRM systems.
• Prepares for engagement reviews and quality assurance procedures.
• Manages change and problem resolution, identifies opportunities for improvement.
• Anticipates gaps relative to project scope and timeline. Takes appropriate countermeasures to ensure project scope is achieved.
• Ensures proper documentation completion (including lessons learned) and storage.
• Facilitates team and client meetings effectively and mitigates team conflict.
• Delivers informative, well-organized presentations.
• Provides periodic status reports to management.
• Builds a knowledge base of each client's business, organization and objectives.
• Assists on the pre-sales (definition of scope, clarification of requirements, estimation, quoting, work breakdown and scheduling) effort if required.
• Travels as needed (domestic and international) depending on the nature of the projects assigned.
• Oversees and/or coordinates activities of on-site field service personnel.

SUPERVISORY RESPONSIBILITIES

Oversees the daily activities of on-site field service personnel and provides input regarding employee training opportunities; planning, assigning, and directing work, addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor's degree (B. A.) from four-year college or university and five years of related technical/engineering experience and/or training; or equivalent combination of education and experience.
• Experience with KUKA Robots is a plus.
• Agile project management methodology experience is desired.

KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.

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