Job Description

Job Title: Customer Support Specialist (Property and Casualty Insurance)

Location: Rochester, NY (Onsite)

Rate: $18 per hr.

Category: Customer Service/Insurance

Position Overview

Our client, a Global Financial Services company is seeking a detail oriented Customer Service Specialist focused in the area of Property and Casualty Insurance.

Responsibilities:

The Customer Service Specialist will join our client's Property & Casualty team. In this role, you will provide advanced customer service and technical support to internal staff and external clients, ensuring a seamless experience with our suite of products. You will serve as the first point of contact for inquiries, troubleshoot issues, and collaborate with internal teams to deliver timely and effective solutions.

Key Responsibilities:

• Deliver exceptional customer service by addressing client inquiries and resolving issues related to Property & Casualty products, including workers’ compensation, ERISA bonds, BOP, and EPLI.
• Assist users of technical products by troubleshooting problems, answering questions, and escalating unresolved issues as needed.
• Research and resolve product and service issues to ensure client satisfaction.
• Handle inbound and outbound calls to support client needs, including Workers’ Compensation Payment Services.
• Maintain accurate and detailed records of all communications with clients and internal teams.
• Exhibit in-depth knowledge of the company's product portfolio, systems, and processes to provide superior service.
• Develop and recommend process and procedure enhancements to improve efficiency and client satisfaction.
• Build and maintain positive relationships with clients, insurance carriers, and internal teams.
• Utilize multiple software applications and carrier websites to address client inquiries effectively.
• Stay informed of changes in product offerings, regulatory requirements, policy updates, and industry trends.
• Participate in assigned projects and required training to enhance knowledge and skills.
• Perform other duties as assigned.

Qualifications:

• High school diploma required.
• A minimum of 2 years of customer service experience, preferably in insurance or a related field.
• Strong problem-solving and communication skills.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Proficiency in using HRIS, online reporting systems, and other software applications.
• Knowledge of Property & Casualty insurance products and services is a plus.

Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and jobs, help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!

How to apply

Interested candidates should submit their application here: mothershipcorp.com/questionnaire

Build a robust profile so we can know you well upfront:

The above is to ensure best matching and verification results and to join our network for all open roles. It also serves as your new digital resume for global roles, both on, and off, the Mothership network. A true representation of yourself, beyond the resume.

Quick apply available here: mothershipcorp.com/apply.

We will not respond to email or DM applications, as these are too hard to track and manage at scale. Please apply per details above, only, for efficiency and best results. Again, we cannot respond to all ad-hoc, but can communicate via our network and system, seamlessly. This is a very important step. If you are referring candidates, please have them complete the questionnaire form above, and enter your information in the “who you referred you to us section” of the questionnaire form. You will get credit and be contacted as they are hired. Applications will be reviewed on a rolling basis until filled. Thank you for assisting us in placing candidates at warp speed and with matching precision!

Equal Opportunity Statement

Mothership is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and become a key player in delivering outstanding service. We look forward to your application!

Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and work, and help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!

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