Job Description

Company Description

Home Care Assistance of Des Moines is seeking a Director of Client Care to join us in our mission to  Change the Way the World Ages . We provide older adults with quality care that enables them to live happier, healthier lives at home. Our services are distinguished by the caliber of our caregivers, the responsiveness of our staff and our expertise in Live-In care. We embrace a positive, balanced approach to aging centered on the evolving needs of older adults.

If you are looking for an opportunity that is engaging, fun and truly makes in impact on peoples lives this might be the job for you.

Role Description

This is a full-time on-site role for a Director of Client Care located in Des Moines, IA. The Director of Client Care will be responsible for business relationship management, community outreach programs, successful leadership, referral marketing, and sales activities related to client care services. The Director of Client Care will work individually as well as with their team to generate qualified prospects for services that result in meeting company goals.

Responsibilites

• Implements strategies to increase private pay client admissions, retention, and satisfaction
• Oversees private pay operations including staffing, care management, sales and administration, and facilitates teamwork within the office
• Participates in the development of the private pay annual strategic plan with a focus on creating attainable revenue, gross profit, operating income, and client growth objectives
• Ensures private pay monthly and quarterly financial results meet or exceed goals
• Identifies and evaluates the private pay risks to the company's clients, staff, and the integrity of the brand
• Represent the organization at community activities to enhance the organization's community profile and further business development
• Building and maintaining relationships with referral sources in the community.
• Representing Home Care Assistance in networking groups, at events, on committees, and in other community settings
• Responding to private pay prospective client inquiries and ensuring they receive the information they need in order to move forward
• Conducting private pay consultations with prospective clients as needed.
• Communicating effectively within the team to ensure that our care plans meet the client's needs, that stakeholders and referral sources are satisfied, and that relevant information is communicated in an effective and timely manner
• Providing after-hours support for referral partners, prospective clients, and active clients
• Building the strength of our brand in the local marker
• Serving as a back-up/support to the Chief Operating Officer

Qualifications

• Bachelor's degree in business or related field; or similar experience (3+ years)
• Previous experience in health care management or marketing, preferably in home care to elders
• Demonstrate ability to work independently
• Excellent verbal and written communication skills
• Demonstrate organizational skills, flexibility, assertiveness, and team orientation
• High level of composure & professionalism with ability to reflect HCA’s core values
• Proven ability to meet or exceeds Revenue Goals
• Strongly preferred prior leadership/management experience

Come join our team and help us change the way the world ages!

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