Job Description

Job Overview: The Enterprise Physical Security Administrator plays a crucial role in ensuring the safety and security of an organization's physical assets, employees, and information by overseeing and maintaining the organization’s physical security infrastructure. This position involves developing, implementing, and monitoring security policies, procedures, and guidelines across the entire organization to safeguard company assets and uphold a secure working environment.

Key Responsibilities:

• Ticketing & Request Management:
• Review, prioritize, and respond to facility-related requests submitted through the automated Help Desk ticketing system.
• Create, process, and resolve physical security-related help desk tickets in CRM.
• Effectively manage customer access requests, ensuring timely resolution and completion.
• Access Control Management:
• Process and manage physical access systems, including the creation of badges, granting access, and ensuring all access permissions are appropriately assigned.
• Administer access to various organizational areas, including offices, data centers, POPs, huts, and colocation facilities.
• Oversee and ensure correct handling of various physical security supplies such as keys, badge holders, HID cards, printer ribbons, etc.
• Manage the issuance, tracking, and distribution of employee and customer badges, including capturing photos, printing, shipping, and ensuring proper distribution.
• Security Reports & Documentation:
• Generate daily access control and security reports for departmental managers.
• Conduct regular badge audits, add or remove access from internal access systems, and ensure that badge issuance policies are followed correctly.
• Report and track access-related incidents, maintaining thorough documentation of issues and resolutions.
• System & Device Management:
• Coordinate the preventive maintenance and repairs of CCTV and access control devices, working closely with external vendors and internal departments.
• Troubleshoot access control system issues, perform troubleshooting procedures, and escalate issues as needed to vendors for application support.
• Utilize remote desktop protocols (RDP) to access and manage security servers, ensuring systems are operational by starting/stopping services as needed.
• Collaboration & Support:
• Collaborate with other team members and departments to resolve access-related issues and ensure the smooth functioning of all physical security systems.
• Assist in the installation, configuration, and maintenance of applications and peripheral devices as necessary to ensure security operations are uninterrupted.
• Proactively identify, report, and resolve security system deficiencies or malfunctions to the supervisor.
• Policy & Procedure Compliance:
• Ensure all activities and operations are in compliance with company and departmental security policies, procedures, goals, and standards.
• Communicate any deviations or deficiencies in security procedures and suggest improvements to the supervisor.
• Foster a culture of security awareness and vigilance across the organization.

Required Skills & Qualifications:

• Technical Proficiency:
• In-depth knowledge of physical security systems, including badge printers, door access control, CCTV software, and related office security equipment.
• Proficiency in working with various software tools, including Microsoft Office (Word, Outlook, PowerPoint, Excel) and CRM platforms.
• Strong understanding of network troubleshooting, particularly in the context of access control systems.
• Organizational & Communication Skills:
• Exceptional organizational skills with the ability to prioritize tasks and manage time effectively.
• Strong interpersonal communication skills to work effectively with employees, customers, and vendors.
• Ability to communicate technical issues to non-technical users clearly and concisely.
• Attention to Detail & Problem-Solving:
• Strong attention to detail when managing access records, system reports, and security incidents.
• Proven problem-solving abilities in handling access control issues, technical troubleshooting, and system errors.
• Customer Service Orientation:
• Excellent customer service skills, with a focus on providing responsive and timely support for internal and external stakeholders.
• Ability to work independently while remaining a proactive team member.
• Adaptability:
• Ability to thrive in a fast-paced and constantly evolving work environment, managing multiple tasks simultaneously.

Education & Experience Requirements:

• High school diploma or GED is required; college experience is preferred.
• 3 to 7 years of related experience in physical security, facilities management, or access control.
• Experience working with security equipment, software, and ticketing systems is a significant advantage.

Additional Attributes:

• Ability to work under pressure, meet deadlines, and adapt quickly to changes in the work environment.
• Ability to maintain confidentiality and integrity when handling sensitive security-related data.

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