Job Description

Job Description

The Houseperson is responsible for the cleanliness of the guest hallways and stocking, organizing, and maintaining the locker on a daily basis. This position supports the Guest Room Attendant by regularly removing soiled linen and trash including but not limited to stripping rooms and acting as a runner. The Houseperson provides professional and courteous service to each and every guest exceeding expectations through positive interactive skills.

JOB RESPONSIBILITIES

• Knows and adheres to Wynn policies and procedures, embrace company culture and take pride in the resort and amenities.
• Awareness of guest experience at all times, smiles and makes eye contact, communicates professionally.
• Responsible for maintaining the Wynn Five Star standards of service to guests and coworkers at all times.

• Follows all department policies and procedures.
• Responsible for the following, such as (but not limited to):
  • Hallways
    • Responsible for cleaning the carpet (including edges), walls, doors, baseboards, decors, lights, high dusting, vents, furniture, mirror, ceilings and telephones.
    • Ensures the hallway is always cleared of any linen, trash, table and any obstruction.
  • Lockers
    • Responsible for maintaining water cooler cleaned and replenished.
    • Ensures baseboard, floors, walls, mop sink and linen shelf are cleaned.
    • Ensures no guest room items left in the lockers.
    • Ensure linen shelf is well organized and daily bedding inventory is completed.
    • Responsible for cleaning and organizing the Prohost carts including no totes missing, no lost and found left and charging cable is in good working condition.
    • Must keep amenity supply closet cleaned and organized.
    • Must empty and clean yellow, red, and gray bins.
  • BOH bathroom – cleaned; fully replenished (toilet paper, etc.); trash is emptied.
  • Landings
    • Responsible for maintaining the cleanliness of elevator doors/tracks, walls, baseboards, and doors.
    • Must empty green hamper (no trash or boxes left inside) and blue recycle bin.
    • Ensures linen/trash chute and ice machine are always secured.
    • Replenishes linen and terry supplies in the IRD Middle Locker throughout the shift.
    • Opens work orders to have any tables, appliances, etc. picked up and removed from the landings.
  • Stairwells – maintain cleanliness and ensures it is free of any obstruction.
  • Lobbies
    • Responsible for cleaning carpet, floor, walls, doors, baseboards, decors, lights, high dusting, vents, furniture, mirror, ceilings, telephones. elevator doors/tracks, trash can, ash trays (replenish black sand if needed).
    • Ensure the ice machine is clean and in working order.
  • Guest rooms
    • Responsible for picking up linen and trash (including biohazard contaminated items) at least 4 times from each guest room attendant each shift.
    • Responsible for moving furniture including rollaway beds (in and out of rooms), flipping mattresses and preparation of ECOLAB rooms (including inspection of mattress using blacklight).
    • Responsible for properly stripping any assigned rooms – removal of all trash and soiled linen/terry.
    • Properly uses defogger machine to eliminate malodor from the room, including opening all doors and drawers.
• Assist on preparing rooms for project.
• Other condition issues are addressed by creating HotSOS work orders.
• Deliver requested items, such as refrigerators, pillows, rollaway, cribs, etc. to guest rooms on time per Forbes requirement.
• Responsible for inspecting and/or cleaning safety equipment including fire extinguishers cabinets and eyewash station. If safety equipment is damaged/missing, report via HotSOS and/or management team.
• Knowledgeable on the proper usage of HotSOS/iPod including retrieval/returning process, messaging and opening/starting/completing work orders.
• Participates in weekly walk with managers to evaluate floor conditions including assigning/following up on projects. 
• Works with safety as a priority (reporting any discrepancies immediately) and follows department and company safety guidelines in using motorized equipment, use of chemicals, and lifting requirements.

• Responsibility also includes maintenance of equipment as trained.

• Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.

• Understands the resort, hotel features and services including how to find the information for the guests.
• Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.

Qualifications

• Candidate must be well groomed and professional.
• Must be able to communicate fluently in English with guests, management, and other associates to their understanding. Additional foreign language a plus.
• Willingness to maintain the highest level of confidentiality regarding guests and staff.
• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills, and abilities.
• At least two years’ experience serving guest rooms in a 4/5 Star/Diamond Resort preferred.
• Must be 21 years of age or older.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

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