Job Description

Classification : Full Time / Non-Exempt, Hybrid

Starting Salary: Depending on experience

Benefits: Health insurance, dental insurance, long-term disability, life insurance, 401k plan, Paid time off (PTO), holidays, optional supplemental insurance plans, and optional flexible spending account.

Travel: 10%

Start Date: March/April 2025

IMI Association Executives Inc. is a full-service association management company (AMC), a for-profit organization that manages associations and non-profits to help them grow and prosper. We offer the expertise, staffing, and resources that allow non-profits to manage day-to-day operations and advance their long-term goals. We're looking for a Member Services Associate who is passionate about making a difference, likes to wear different hats, and wants to have their creativity and new ideas valued.

WHAT YOU'LL DO

• Provide exceptional administrative services with a dedication to exceeding clients’ members’ expectations..
• Manage online calendars and appointments, including coordinating and scheduling meetings.
• Manage email accounts and handle correspondence on behalf of the clients.
• Develop and maintain expertise in clients’ association benefits and initiatives to effectively inform and engage members.
• Compile clients’ monthly membership reports.
• Maintain the integrity of clients’ membership databases (update/add records).
• Field questions/requests related to clients’ memberships.
• Work closely with clients’ teams, leveraging collective strengths to enhance membership recruitment and retention.
• Process, input into the databases, and deposit membership payments.
• Process registrations, maintain registration lists, track exhibitors, work with sponsors, order conference supplies, and generate attendee badges and registration packets. This position may also be on-site at conferences and will assist with registration and other on-site logistics.
• Manage multiple priorities with accountability, ensuring tasks are completed accurately and on time.
• Take ownership of assigned responsibilities, proactively identifying and resolving challenges.
• Foster strong working relationships with colleagues, clients, and members to create a collaborative and supportive environment.
• Demonstrate commitment to IMI’s mission by going above and beyond to ensure clients’ members’ satisfaction.
• Provide in-office support as needed.

WHAT YOU'LL NEED:

• Exceptional customer service skills.
• Excellent communication skills.
• Ability to think through problem-solving situations critically and proactively seek out solutions.
• Easily adopt new technology platforms and proficient with Microsoft Office (Word, Excel, Outlook), Google Workspace (Gmail, Calendar, Drive, & Sheets), Doodle, SharePoint, Monday.com and Zoom.
• Amazing organizational skills with exceptional, consistent attention to detail.
• Demonstrated ability to take responsibility for tasks, meet deadlines, and proactively communicate progress.
• Comfortable with and easily adapt to change.
• Willingness to continuously learn and develop new skills to stay at the forefront of association management best practices.
• Willingness to travel when necessary.
• Five years of administrative or customer service experience.

WHO YOU ARE:

• Dedicated. You take pride in your work, are committed to IMI’s mission, and always seek ways to enhance clients’ members’ experiences.
• Resourceful. You are self-motivated and love reading and learning about new ways of doing things.
• Flexible. You can pivot to unexpected situations and are comfortable with a bit of chaos and uncertainty.
• Collaborative. You believe in teamwork, supporting others, and working together to achieve success.
• Eternal Optimist. You are a positive person and know how to look on the bright side.

WHY YOU WILL ENJOY WORKING AT IMI:

• It's never dull. No two days are the same. One day you could be processing conference registrations and packing for the conference and then switch gears to assist in developing a new member campaign.
• It's flexible. Want to take an extended lunch? No problem. Prefer earlier or later hours? No problem.
• You learn and use all sorts of skills. There are many opportunities to learn and hone a variety of skills.
• We are making the world better with visions like “Transforming society by optimizing movement to improve the human experience…”
• Amazing people. We get to meet and work with amazing people every day. People who are working each day to make the world better.
• Virtual tacos. That's right, virtual tacos. Send a team member a taco emoji to show praise and appreciation or to simply put a smile on their face.

WHAT OTHERS SAY ABOUT WORKING AT IMI:

"Why I'm Here: Upper management listens to our ideas and provides feedback. I'm viewed as a person with a life and not just an employee. The FUN committee. The ability to ask questions and gets lots of valuable feedback from other staff. I like helping people, and non-profits provide that."

Glassdoor Employee Review

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"Perfect Landing Place For People With Strong Work Ethic and a Drive to Help Non-profits: The great thing about being a part of the association management company (AMC) model is the amount of support and knowledge you have right at your fingertips. The president is incredibly passionate about the company, the employees, and the clients and will do whatever it takes to ensure everything is working properly. The company has a great vibe with a family-like structure. It is full of dedicated and passionate individuals, and each one of them brings something to the table."

Glassdoor Employee Review

GET TO KNOW US:

IMI Association Executives Inc. is an association management company (AMC), a for-profit company that manages non-profits to help them grow and prosper. We offer the expertise, staffing, and resources that allow non-profits to manage day-to-day operations and advance their long-term goals.

IMI believes in:

• Accountability - Taking ownership of our actions and outcomes as a team.
• Collaboration - Working as a cohesive unit, leveraging each other's strengths.
• Expertise - Continuously adapting and honing our skills and knowledge to excel in our roles.
• Dedication - Going the extra mile, driven by passion and dedication to our mission.

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