Job Description

JOB SUMMARY

The Program Training Coordinator is responsible for conducting in-person and virtual program operations training. They will own the training process of instructor-led training to include design, implementation, execution, upkeep, and evaluation of all program operations training materials. They are responsible for promoting cohesiveness and collaboration between teams, supporting day-to-day operations, and client advocacy.

JOB DUTIES

• Develop, manage, coordinate, and deliver structured learning experiences
• Acclimate new hires to the business and conduct orientation sessions
• Deliver group or individual training courses to new and existing employees
• Present complex information to a variety of audiences
• Select appropriate training methods and activities
• Plan and schedule training sessions
• Create and utilize training outlines and facilitator guides
• Keep attendance and training records
• Evaluate and assess instructional effectiveness
• Communicate training performance and trends to necessary stakeholders
• Communicate and collaborate with managers to identify training needs and map out learning paths for teams and individuals
• Gather feedback around training
• Help develop, manage, and maintain relevant and accurate instructional materials
• Ensure training is completed in a timely manner
• Complete appropriate and timely documentation on all activities of daily job performance
• Comply with applicable legal requirements, standards, policies, and procedures
• Stay current of the new trends and tools in employee training and development
• Participate in professional development and training activities
• Present a professional image and model expected performance
• Exhibit a high degree of comfort with systems and technology
• Demonstrate dependability
• Maintain necessary skills and knowledge to coordinate workflow and perform job duties
• Exhibit effective written and verbal communication skills
• Demonstrate effective problem solving and decision-making skills
• Provide excellent customer service to internal and external clients
• Travel as required
• Bilingual preferred in various locations
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
• 6 years of previous experience working with individuals with disabilities or the elderly preferred
• Combination of education and experience

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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