Job Description

Salary Range: $19.49 - $28.62 per hour

SUMMARY

Olive View UCLA Medical Center (OVMC) is a facility/department within the Los Angeles County Department of Health Services (LACO-DHS). Olive View UCLA Medical Center (OVMC) is a community hospital where the primary focus is to contribute to the health of the communities it serves by providing high quality, patient-centered care.

Description:

Qualified individuals will use several technology platforms, this includes ORCHID electronic health records and websites to assist in determining insurance coverage verification. This functional unit is a fast-paced, high volume environment which interacts with patients. This position must adhere to HIPAA and patient confidentiality requirements while providing high levels of customer services in a culturally and linguistically sensitive fashion. As one of the first points of contact with Olive View UCLA Medical Center and the Department of Health Services, this position is essentially to creating an environment for a positive patient experience.

ESSENTIAL FUNCTIONS

• Patient Access:
  • Interviews patient bedside and completes accurate registration using Workstation on Wheels (WOW) by following registration guidelines in various areas such as Emergency Room, Urgent Care Clinic, Psychiatric Emergency Room, and Labor and Delivery
  • Ensures required signatures on consents, NOPP, and other applicable forms
  • Ensures accurate verification of patient demographic information and payor source coverage details
  • Enters registration notes and relevant information when needed
  • Determines type of admission, ie., Medical or Psychiatric. Generate IP Pre-Admit FIN(Financial Identification Number). Ensures authorization is obtained from HMO, PHP for emergent Admission services.

• Operating Systems:
  • Ability to use several technology platforms simultaneously
  • Assures proper understanding and adherence to ER registration guidelines rules.

• Customer Services
  • Adhere to LACO-DHS behavior and appearance standards
  • Demonstrates strong customer service and communication skills
  • Treats patients with courtesy and respect
  • Adheres to HIPAA and patient confidentiality

JOB QUALIFICATIONS

Education/Experience

• Minimum 2 years customer service experience

Certificates/Licenses/Clearances

• Clearances per DHS employment contract  

Other Skills, Knowledge, and Abilities

• Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Outlook, and TEAMS, etc.
• Typing skills

PHYSICAL DEMANDS  

Stand: Occasionally

Walk: Occasionally

Sit: Constantly

Handling: Frequently

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb, Crawl, Kneel, Bend: Not Applicable

Lift / Carry: Occasionally - Up to 15 lbs

Push/Pull: Occasionally - Up to 15 lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs/day)

Frequently = (2 - 5 hrs/day)

Constantly = (5+ hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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