Senior Customer Success Manager
Location: Marlborough, Ma, remote
Travel: Approximately 25%
Our client is a leading healthcare analytics company dedicated to helping risk-bearing organizations succeed in value-based care. Our CareSpace platform delivers advanced solutions in data integration, population health analytics, quality reporting, and care management. We empower health systems, ACOs, IPAs, MSOs, and health plans to optimize care outcomes and performance across their contracts.
Position Summary
We are seeking a Senior Customer Success Manager to lead strategic relationships with key healthcare clients. In this role, you will serve as a trusted advisor to senior stakeholders and be accountable for client engagement, satisfaction, and growth. You will ensure the delivery of exceptional outcomes and help drive retention and expansion within enterprise-level accounts.
Key Responsibilities
Qualifications
Preferred Qualifications
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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