Job Description

Airgas is Hiring for a Strategic Accounts Sales Support Coordinator!

At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture.

• This position's will be hybrid from Germantown, WI.
• This position requires a high level of initiative, curiosity and potential to go beyond the described role as the team responsibilities evolve.

Excellent Benefits : Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more! Benefits Start after 30 days of employment

Job Description Summary:

The Strategic Accounts Sales Support Coordinator will provide support to the commercial account managers and other business stakeholders by assisting with general inquiries, reporting needs, issue resolution, and executing key tasks. This person is also responsible for all phases of the RFP process including coordinating activities to deliver responses for national proposals as well as all activities to support development/prospect accounts. The role requires interfacing with key contacts within Airgas, key corporate customer contacts and suppliers.

• Manage and respond to incoming requests from customers (primarily internal, some external)
• Diagnose and determine needs by asking appropriate questions
• Requests may include but are not limited to:
• Report generation and analysis
• Coordination of new account set-up, changes, &/or customer master information changes
• Quote/bid requests
• Coordination of customer credit review or other order-to-cash process requests
• Coordinate and manage elements of the business proposal process (RFP) such as:
• Assist in the development and approach to bid responses and bid packages
• Oversee final assembly and delivery of RFP to customer
• Publish files according to SOP
• Coordinate deliverables between stakeholders for proposals, presentations and data/survey analysis
• Communicate with key stakeholders (internal and external), share information as needed, and provide timely progress reports on outstanding requests
• Promote adoption of best practices within the Business Management Team that are in alignment with Strategic Account profitability goals
• Identify and communicate process improvement areas
• Responsible for aiding in own self-development by being available and receptive to all training made available by the company
• Maintain documentation of and development of processes
• Special or other duties as assigned

Required:

• 2-3 years of experience in inside sales, customer service, or relevant experience or Bachelor's degree with 1-2 years of experience
• Intermediate Microsoft Office or Google Suite experience required, with an emphasis in Excel or Google Sheets
• Prior experience manipulating datasets and analyzing data from multiple sources

Preferred:

• Bachelor’s degree highly preferred
• Knowledge of industrial, medical and specialty gasses, welding and safety products

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