Job Description

Job Title: Technical Parts Specialist

Location: Northwest Side of Chicago (Hermosa/Logan Square)

Job Type: Full-Time (Hourly)

Experience Level: 2+ years

About Us

Chicago Dryer Company is a third-generation, family-owned manufacturer of automated flatwork finishing equipment for commercial laundries. Located on the Hermosa/Logan Square border—just one block from a Metra Milwaukee District North station—we have been designing and manufacturing our products in Chicago since 1886.

Our customers span the globe and include high-end resorts, leading hospitality groups, healthcare systems, party rental companies, and some of the most powerful commercial laundries in the industry. Every day, their laundry systems process hundreds of millions of pounds of linens through our machines.

We offer a fast-paced, collaborative work environment with long-term stability, competitive compensation, and opportunities for growth.

Position Summary

We are seeking a detail-oriented, customer-focused, and mechanically inclined Technical Parts Specialist to assist customers in identifying and purchasing replacement parts for our industrial laundry equipment. The ideal candidate will have strong organizational and communication skills, with the ability to interpret technical drawings, documents, and schematics to help identify the correct parts.

Key Responsibilities

• Assist customers in identifying and purchasing replacement parts via phone and email
• Interpret engineering drawings and schematics to determine required parts
• Enter and process orders with accuracy and attention to detail
• Collaborate with the service and engineering teams to troubleshoot and recommend solutions for customers
• Provide excellent customer service and support to ensure a positive experience

Qualifications & Skills

• 2+ years of experience in a customer support, technical sales, service or applicable industry experience
• Ability to read and interpret engineering drawings and schematics (preferred)
• Mechanical aptitude or background (a plus)
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Experience with Epicor ERP (a plus)
• Proficiency in Microsoft Office
• Ability to work well in a team environment and multitask effectively

Why Join Us?

• Competitive hourly wage with benefits
• Long-term growth opportunities in a stable, family-owned company
• Work in a collaborative and fast-paced environment
• Convenient location near public transportation, including a Metra station for an easy commute

This position is for direct hire only. We are not accepting inquiries from recruiters, agencies, or subcontractors at this time.

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