Primary Function: - The purpose of this role within the Commercial Organization is to support sales growth and customer retention by providing technical leadership for the sales team. The primary focus will be on the Wine and Spirits Vertical Market, with a secondary focus on general pressure-sensitive applications.
Primary Responsibilities: - Provide technical support for wine and spirits customers, brands, designers, and label converters, including problem-solving, root cause analysis, recommendation of new product development, and support for product trials at converter and end-user locations.
- Work with the Commercial Team to qualify Fedrigoni adhesive materials on customer and brand bottling lines.
- Arrange customer visits or remote support to troubleshoot complex technical claims and problems.
- Share product and industry marketing insights with internal and external stakeholders.
- Act as a link between the Sales and Quality Departments to quickly and accurately resolve Customer Non-Conformance claims.
- Serve as a liaison between the Sales Engineer and the Commercial Team during the Customer Project Innovation process.
- Collect information from customers and sales teams to evaluate the technical and commercial feasibility of new product concepts and customer requests. This process aims to initiate new product development projects in accordance with company procedures.
- Understand customers' and end users' needs and promote innovation by suggesting the development of appropriate solutions. - Understand overall goals related to sales, profit, and potential opportunities. Carry out tasks according to the account-level strategy and set priorities.
Secondary Responsibilities:
- Work with the Commercial and Marketing Teams to showcase the new product portfolio and demonstrate technical capabilities to customers.
- Conduct product training for customers and internal staff.
- Maintain regular communication with OEMs for technical support, product development specific to platforms, and problem resolution.
- Maintain relationships with suppliers and stay informed about available products that may meet the company's business needs for new application opportunities.
- Perform other duties assigned by the VP of Sales.
Position Requirements:
- 5 years previous experience required, possessing extensive knowledge and experience in conversion, printing, and application technology, along with general knowledge related standard laboratory testing and R&D methods.
- College degree preferred, high-school diploma required.
- Must possess strong interpersonal skills, written and verbal communication skills, and strong presentation skills at all organizational levels.
- Ability to work from a home office that facilitates execution of the responsibilities in this job description, maximizing communication skills to leverage resources from afar.
- Possess Highly effective organizational and problem-solving skills and the ability to work well under pressure.
- Must be accessible to clients during non-business hours as they require.
- Takes accountability and is a self-starter, executing responsibilities with little external direction
- Possess the ability to build customer loyalty and foster a customer-centric team environment
- Must be able to work on territory organization, presentations, and strategic initiatives during nonbusiness hours.
- Ability to travel overnight to remote sales markets or to participate in sales meetings or trade shows as required.
Travel is up to 50%.
- Must possess a valid driver’s license and dependable transportation
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