Job Description

Title: Transportation Specialists

Start Dates: April 21st (12 openings) April 28th (12 openings) and May 5th (11 openings)

Location: Tempe, AZ 85284

Training: First 5 weeks is training, Mon-Fri 9:30am-6:00pm (2 weeks onsite/in person, virtual 3 weeks)

After Training: Hybrid 3 days in office, 2 days at home

Schedule: After training, schedule will fall over one weekend day - candidates must be ok with either of the following schedules: Sun-Thurs or Tues-Saturday.

Hours :

• Must be willing to start at either 9 AM or 10 AM (8 hour shifts)
• Must be willing to work mandatory overtime up to 20 hours of OT per week for occasional weeks of the year
• Must be comfortable working holidays including MLK Day, Easter, Memorial Day and 4 th of July, Labor Day, Thanksgiving, Christmas Eve and New Years Eve

Paying: $20.82/hr

Duration: 4-month contract, possible extensions, strong possibility to convert to FTE (that’s the goal!)

Day to Day:

An employer is looking for a large group of Transportation Specialists to join the ROC (relay operations center) team as they are staffing up for one of this company’s busiest time of the year. These individuals will be a part of the DM (Disruption Management) team and responsible for taking a heavy amount of phone calls and helping coordinate and communicate between carriers and facilities. You will be communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors on a daily basis and must deliver excellent customer service while working with a quick turnaround time to resolve issues and close out cases.

A few examples of scenarios that you will be helping support are drivers having roadside issues such as a flat tire, hitting inclement weather which delays their route and ETA, or drivers not having any empty trailers to pick up products (#1 call you will take in this position).

This team is called Disruption Management, and that is exactly what you will be doing on a daily basis, helping manage and resolve anything that might cause a delay or disruption with a driver getting from Point A to Point B.

We are looking for individuals who are driven, have excellent communication skills and are quick learners. In addition, we are looking for individuals who have flexibility with schedules, are willing to work mandatory overtime up to 20 hours of OT per week for occasional weeks of the year, and must be comfortable working holidays including MLK Day, Easter, Memorial Day and 4 th of July, Labor Day, Thanksgiving, Christmas Eve and New Years Eve.

Must Haves:

• 3+ years of experience in a heavy phone support role
• Strong communication and customer service skills and patience - must be comfortable in a heavy phone support role.
• Excellent professionalism is a must
• Experience using Excel and overall tech savvy (will take IT literacy test during interview process, must pass to move forward with interviews)
• Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast paced environment

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