Job Description

Bilingual Collections Specialist

LHH is assisting with a search for a Bilingual Spanish Collections Specialist for a client in Overland Park, KS. In this role you would work on-site and be responsible for you will work directly with consumers to resolve outstanding account balances, provide exceptional service, and help consumers achieve financial stability. The ideal candidate will have at least 2 years of customer service or collections experience and have ability to work M-F 9:30am to 6:00pm with an 8am to 12pm shift every other Saturday . This is a full-time position paying $21/hour. Read below for additional details!

Key Responsibilities:

• Provide exceptional customer service.
• Guide and motivate customers through the collections process.
• Manage a variety of communication channels (email, inbound calls, chat, and making outbound calls) to work with consumers and establish payment solutions for debt collection and account resolution.
• Meet key performance indicators as outlined by management.
• Meet expected quality and compliance standards.

Qualifications:

• High school diploma or GED required.
• Spanish speaking - written and oral.
• Professional communication and interpersonal skills.
• Call Center experience preferred.
• Attention to detail and critical thinking.
• Skilled in problem-solving, negotiating, and resolving conflicts.
• Commitment to providing best-in-class customer service.
• Prioritize multiple tasks to ensure successful completion of each debt collection attempt.
• Ability to work in a fast-paced and changing environment.
• Ability to work on-site and M-F 9:30am to 6:00pm with an 8am to 12pm shift every other Saturday.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• 20 days of PTO
• GREAT growth opportunities/career path!

Does this sound like something you would be interested in? If so, apply today or email [email protected]!

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