Job Description

Customer Service Coordinator

We are The Hollister Group, the Boston area's leading women-owned staffing firm guiding candidates through the job search process and connecting top-tier talent with opportunities that meet the needs of our candidates and our clients.

We are working with a client in Chelmsford, MA looking to add a Customer Service Coordinator to their team. This is a direct hire, onsite position. If you are interested and match the specifications below, we'd love to talk to you!

Responsibilities:

• Receive incoming calls from customers and potential customers
• Resolve customer issues to proactively provide solutions
• Gather information from customers and company personnel to help assist customers
• Monitor email inbox and respond in a timely manner
• Initiate new customer onboarding
• Perform data entry in internal system to document calls and emails
• Provide backup on other positions as needed

Qualifications:

• 2+ years of customer service experience in a non-retail environment
• Ability to multitask and manage deadlines
• Ability to work under pressure
• Strong Microsoft Office Suite experience
• Organization skills
• Attention to detail

If these details don't quite align with you, don't worry! We have a variety of other openings for Administrative roles, and in Human Resources, Accounting, and Finance.

Our Commitment to Diversity, Equity & Inclusion

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.

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